Return & Refund Policy

Last updated: October 1, 2026

Auracle’s Colour Therapy ships physical products within the United States only. Please review the following terms before purchasing.

Physical products

All physical product sales are final once the order has shipped, except when an item arrives damaged or we send an incorrect item. We do not accept returns or exchanges for change of mind or items ordered incorrectly by the customer.

You may cancel an order before it ships by contacting support@auraclehealingcards.com. Orders canceled before shipment will receive a full refund.

Damaged or incorrect items

If your order arrives damaged or contains an incorrect item, please contact support@auraclehealingcards.com within seven days after delivery. Include your order number, a description of the problem, and photos showing the item and, where relevant, its packaging.

Please retain the item and packaging until we provide instructions. Do not return an item without contacting us first.

We will replace damaged or incorrectly shipped items at no additional charge. Auracle’s Colour Therapy will cover the shipping costs associated with an approved replacement, including return shipping if we request the original item back.

If a replacement is unavailable, we will refund the affected item and its applicable shipping charges.

Digital downloads

MP3s, PDFs, and other digital downloads are final sale and are not eligible for refunds because of a change of mind or an incorrect selection.

If you have difficulty downloading or accessing your purchase, contact support@auraclehealingcards.com. We will help resolve the issue or arrange an alternative delivery method, such as WeTransfer, Google Drive, or Dropbox.

If we cannot provide a usable file after that assistance, we will refund the affected digital purchase.

Sessions, workshops, and courses

Cancellation, rescheduling, no-show, and refund terms vary by session, workshop, or course. The applicable terms are provided before payment through the booking information, event details, or direct communication with Leslie.

Please review those terms before completing your purchase. For questions, contact support@auraclehealingcards.com.

Refund processing

Approved refunds will be issued through the original payment method. The time required for the funds to appear depends on the payment provider and your financial institution.

Your consumer rights

This policy does not limit any rights or remedies available to you under applicable law. The seven-day reporting period does not replace or restrict those rights.

Contact us

For cancellation requests, damaged or incorrect items, download assistance, or refund questions, contact:

Auracle’s Colour Therapy
support@auraclehealingcards.com