1) RETURNS – Auracle’s Colour Therapy is based on energetics, therefore cannot be returned once shipped out to the client for personal, professional (as a healing modality), retail or online orders.
2) MP3s and PDFs – Because these are downloadables, they cannot be returned once received.
3) SHIPPING ERRORS/CALL TAGS –
• If the wrong product(s) have been received do to an error on behalf of Auracle’s Colour Therapy, the correct product(s) will be shipped out at no charge, and the wrong product(s) will be call-tagged.
• Should the wrong physical product(s) (not mp3 or pdf format) be ordered by the client, there will be no return, only exchange if product has not been opened. Shipping the item/s back will be at the cost of the client, not Auracle’s Colour Therapy.
• Products damaged in shipping will be replaced by Auracle’s Colour Therapy, as well, all damaged products are subject to being call-tagged. Notification must be verified by shipping company of the damage. Example: USPS will leave a note that package/s were opened or damaged upon delivery.
• All incorrect shipments or damages must be reported within 3 days of receiving product(s) or there can be no exchange for any other product(s).
4) REFUNDS –
There will be no refunds for any reason with one exception:
• Proof of problems with downloadable products which must be verified as such in our system.
By making any purchase, you are confirming that you have read and understand our Return/Refund policy.